FAQs
Ordering, production and delivery
Returns – IMPORTANT, please read this bit:
* All of our products are made individually for you: They are all tailor made, custom-made and bespoke to your specifications for each order and for each item, we are working for you to your personalised commission.
* Because of this personalised way of working, no refund can be issued unless there is a manufacturing fault, an incorrect item has been sent by us, or if your item has been damaged in transit. If you wish to return your item for a refund please contact us for a Returns Number and further details, at: [email protected]
* If you enter any of your details or your order details incorrectly then you are liable for this and we cannot offer a refund for this reason. Please check your whole order carefully before sending it to us for production.
Order cancellation – Rules differ in UK, EU and other countries. Usually orders go straight to the production stage and cannot be cancelled.
Delivery – Costs and timings:
FREE delivery in the UK. After we receive your order production will begin. Please allow around two weeks for delivery of your products. IMPORTANT: If you are ordering products as gifts, please allow plenty of time for production and delivery.
Packaging.
Items from a single order may arrive in separate packages.
How to care for my products
All Prints – Keep out of direct light, moisture, and excessive heat or cold. Gently dust with a very soft, dry, lint-free duster. Check front, sides and back for signs of damp and/or mould from time to time. Hang prints away from high traffic areas where they could be knocked and dislodged.
* Please do measure on your own walls for accuracy. *
Mugs – how to care for my mugs.
Coloured handle and inner mugs – Top shelf or dishwasher (tested to 100 cycles) and microwave friendly. Hand wash gently with non-abrasive materials.
Throws – how to care for my throws.
Jacquard throws – Are made of cotton. They are hypoallergenic, lightweight, and resistant to stains and odours. Gently machine wash in mild detergent at 30°C, lay flat to drip dry. Do not bleach or tumble dry.
Mats and coasters – how to care for my mats.
Drinks coasters and table mats – Wipe the top surface gently with a moist cloth and dry carefully.
Green Credentials – including organic production for biodiversity and soil fertility, ecologically friendly inks, vegan inks, managed forests for wildlife and environmental friendliness, recycled materials, and lowering emissions.
Blog link.
About the Artist – “Working methods include drawing and painting, making art photographs, printmaking and typography. Inspiration comes chiefly from nature, and from the lovely qualities of mark-making.”
Blog link.
To Autumn
Season of mists and mellow fruitfulness,
Close bosom-friend of the maturing sun;
Conspiring with him how to load and bless
With fruit the vines that round the thatch-eves run;
To bend with apples the moss’d cottage-trees,
And fill all fruit with ripeness to the core;
To swell the gourd, and plump the hazel shells
With a sweet kernel; to set budding more,
And still more, later flowers for the bees,
Until they think warm days will never cease,
For summer has o’er-brimm’d their clammy cells.
Who hath not seen thee oft amid thy store?
Sometimes whoever seeks abroad may find
Thee sitting careless on a granary floor,
Thy hair soft-lifted by the winnowing wind;
Or on a half-reap’d furrow sound asleep,
Drowsed with the fume of poppies, while thy hook
Spares the next swath and all its twined flowers:
And sometimes like a gleaner thou dost keep
Steady thy laden head across a brook;
Or by a cider-press, with patient look,
Thou watchest the last oozings, hours by hours.
Where are the songs of Spring? Ay, where are they?
Think not of them, thou hast thy music too, –
While barred clouds bloom the soft-dying day,
And touch the stubble-plains with rosy hue;
Then in a wailful choir the small gnats mourn
Among the river sallows, borne aloft
Or sinking as the light wind lives or dies;
And full-grown lambs loud bleat from hilly bourn;
Hedge-crickets sing; and now with treble soft
The redbreast whistles from a garden-croft,
And gathering swallows twitter in the skies.
John Keats